Opti-Advantage Service Agreement
Opti-Advantage Service Agreements provide cost effective solutions at affordable monthly prices and they can replace capitalized expenditures with operating expenses. From the top of the line Opti-Advantage Platinum on down, DCI’s service options are designed to provide the right mix of hardware, software, support and service for your company’s knowledge and asset base.
Opti-Advantage Platinum subscribers enjoy these benefits:
- Cloud Hosting
- Use and support of ALL DCI licensed products
- Accumulated monthly service credits (with on-time payment) to be used towards any DCI service
- Priority status in:
1. Service scheduling
2. New product delivery and support
3. Product modification and enhancement requests
- Training and other services billed at a current hourly rates (may use monthly service credits)
Opti-Advantage Service subscribers are assigned a Field Service Representative (FSR) as a first-line of contact for any software, support, consultation and training requests.
- Having an FSR means:
1. Your personal representative learns your specific operational needs
2. Faster response time with less travel expense incurred (in most areas)
3. Staff with industry experience provides better solutions