Opti-Advantage Service Agreement

Opti-Advantage Service Agreements provide cost effective solutions at affordable monthly prices and they can replace capitalized expenditures with operating expenses.  From the top of the line Opti-Advantage Platinum on down, DCI’s service options are designed to provide the right mix of hardware, software, support and service for your company’s knowledge and asset base.

Opti-Advantage Platinum subscribers enjoy these benefits:

  • Cloud Hosting
  • Use and support of ALL DCI licensed products
  • Accumulated monthly service credits (with on-time payment) to be used towards any DCI service
  • Priority status in:
    1. Service scheduling
    2. New product delivery and support
    3. Product modification and enhancement requests
  • Training and other services billed at a current hourly rates (may use monthly service credits)

Opti-Advantage Service subscribers are assigned a Field Service Representative (FSR) as a first-line of contact for any software, support, consultation and training requests.

  • Having an FSR means:
    1. Your personal representative learns your specific operational needs
    2. Faster response time with less travel expense incurred (in most areas)
    3. Staff with industry experience provides better solutions