Opti-Advantage Service Agreement

Opti-Advantage Service Agreements provide cost effective solutions at affordable monthly prices and they can replace capitalized expenditures with operating expenses.  From the top of the line Opt-iAdvantage Platinum on down, DCI’s service options are designed to provide the right mix of hardware, software, support and service for your company’s knowledge and asset base.

Opti-Advantage Platinum subscribers enjoy these benefits:

• Use of DCI owned server
• Use and support of ALL DCI licensed products
• Web-based training (currently available on web-based products only)
• Accumulated monthly service credits (with on-time payment) to be used towards any DCI service
• Priority status in:
  • Service scheduling
  • New product delivery and support
  • Product modification and enhancement requests
• Training and other services billed at a current hourly rates (may use monthly service credits)

Opti-Advantage Service subscribers are assigned a Field Service Representative (FSR) as a first-line of contact for any software, support, consultation and training requests. 

Having an FSR means:

• Faster response time with less travel expense incurred (in most areas)

• Your personal representative learns your specific operational needs

• Staff with industry experience provides better solutions